Shipping & Refund Policy
Shipping Policy
We offer two options for shipping orders. 3-5 Business Days and 2 Business Days. Rates for these options vary slightly from zone to zone but both are very financially competitive. We do not offer free shipping unless it is a special promotion.
We offer shipping to 40+ states. If your state is not listed below, it is because local regulations limit access to hemp-derived Delta-9 THC products. We and our legal team monitor the legal environment throughout the US constantly and will update our shipping destinations as the laws evolve.
The current states we ship to are: AL, AZ, AR, CA, CO, DC, DE, FL, GA, HI, IL, IN, KY, MA, ME, MD, MI, MN, MS, MO, NE, NV, NH, NJ, NY, NM, NC, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, VA, WV, WI, and WY. (see map below)
Once your order is shipped you will receive a conformation email with the appropriate shipper and tracking information for you to utilize. We will also be tracking your shipment to insure delivery.
If indeed you encounter any problems with the shipping of your purchase, please contact us as soon as you recognize that there is an issue and we will work to resolve the matter as quickly as possible.
20-Day Refund Policy
If you use any of our products for 20-days after the shipping date and are not completely satisfied, Sirona Sciences will give you a full refund.
It easy to request a refund. Simply send an email to refunds@sironasciences.com or fill out our contact form.
If you email us or fill out the contact form, you will get an email confirmation back within 48 hours, Monday - Friday (except holidays), confirming your return has been processed.
Please note, orders beyond the 20-day period are not able to be returned or refunded.
Refunds will only be allowed one-time per customer per month and no more than three times (3x) per year.
Please allow 7-10 business days for refunds to be credited to you credit or debit card.
All of us at Sirona Sciences appreciate the opportunity to serve you.